Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how we collect, use, store, and protect personal information when individuals access or use our website and related services.

This policy applies to all visitors, registered users, and customers who browse the website, create an account, or place orders through the website.

The store is committed to handling personal information in accordance with the Australian Privacy Act 1988 and applicable Australian Privacy Principles, ensuring transparency, fairness, and data security.

2. Collection of Personal Information

We may collect personal information voluntarily provided when users interact with the website. This information may include, but is not limited to:

• Full name
• Email address
• Delivery and billing address
• Optional contact phone number
• Order, payment, and transaction details

Personal information is collected only where necessary to provide services, process orders, respond to enquiries, or meet legal obligations.

3. Use of Personal Information

Personal information collected through the website is used for the following purposes:

• Processing and fulfilling orders, including payment and delivery
• Providing customer support and responding to enquiries
• Communicating order updates, service notices, or important information
• Maintaining website security, functionality, and operational integrity
• Meeting administrative, accounting, and legal requirements

Personal information will not be used for purposes outside those listed above unless permitted by law or with additional consent.

4. Disclosure of Personal Information

Personal information may be disclosed to third parties only where reasonably necessary, including:

• Logistics and delivery service providers
• Payment processing service providers
• IT, technical support, and website maintenance providers
• Professional advisers where required for legal or compliance purposes

All third parties are required to handle personal information securely and in accordance with applicable privacy obligations.

Where personal information is transferred outside Australia, reasonable steps are taken to ensure appropriate safeguards are in place.

5. Data Retention and Security

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

In general, personal information is securely deleted or anonymised within 12 months of the last relevant interaction, unless a longer retention period is required by law.

Appropriate technical and organisational measures are implemented to protect personal information, including access controls, secure systems, and ongoing monitoring.

6. Individual Rights

Under Australian privacy legislation, individuals have the right to:

• Request access to personal information held about them
• Request correction of inaccurate, outdated, or incomplete information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent

All requests will be handled within reasonable timeframes in accordance with applicable laws.

7. Cookies and Website Technologies

The website uses cookies and similar technologies to support functionality, improve user experience, and analyse website performance.

Users may manage or disable cookies through browser settings. Limiting cookies may affect certain website features.

8. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational practices.

Any updates will be published on the website and take effect upon posting.

9. Contact Information

For questions about this Privacy Policy, requests relating to personal information, or to exercise privacy-related rights, please contact us using the details below:

Email: feedback@loftuphaus.com
Phone: +81 (709) 476 97 31
Address: 3-4-2-610 MINAMIMIZUMOTO MIDION CENTER RESIDENCE KATSUSHIKA-KU TOKYO 125-0035 JAPAN
Business Hours: Monday to Friday, 9:00 am – 4:00 pm